1. Replacement Policy:

Replacement Eligibility:

• We offer replacement for products purchased from our website, tomforyou.in, within 3 days from the date of delivery, except for innerwear, which is non-replaceable due to hygiene reasons.

• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

• Personalized and customized items can only be replaced if there is a manufacturing defect or damage during transit.

Replacement Process:

• To initiate a replacement, customers must contact our customer support team through the “Contact Us” section on our website or via email at customercare@tomforyou.in

• Please provide your order details, including the order number, product name, and reason for the replacement.

• Our customer support team will guide you through the replacement process and assist you with the necessary instructions.

Replacement Options:

• If the requested replacement is available in our inventory, we will proceed with exchanging the product for you.

• In case the desired replacement is not available, we will provide you with alternative options, such as choosing a different product of the same value or receiving a refund.

Return Pickup and Shipping:

• If a replacement is required, we will schedule a pickup of the original product through our courier partner at no additional cost to you.

• Once the return is received and verified, we will dispatch the replacement product to you promptly.

Refunds for Replacement:

• We do not offer refunds for replacements unless the requested product is out of stock and no suitable alternatives are available.
• If a refund is issued, it will be processed within 7-10 business days using the original payment method.

Please note that the above replacement policy is subject to change without prior notice. It is advisable for customers to review the policy on our website regularly.

Return Policy:

Returns Eligibility:

• We accept returns for all products purchased from our website, tomforyou.in, within 3 days from the date of delivery, except for innerwear, which is non-returnable due to hygiene reasons.
• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Personalized and customized items cannot be returned unless there is a manufacturing defect or damage during transit.

Return Process:

• To initiate a return, customers must contact our customer support team through the “Contact Us” section on our website or via email at customercare@tomforyou.in
• Please provide your order details, including the order number, product name, and reason for the return.
• Our customer support team will guide you through the return process and schedule a pickup with our courier partner.

Return Pickup:

• We have our own courier partner for return pickups.
• Once your return request is approved, our courier partner will contact you to schedule a convenient pickup time.
• Please ensure that the product is securely packaged for the return pickup.

Refunds:

• Once we receive the returned product and verify its condition, we will initiate the refund process.
• Refunds will be processed within 7-10 business days using the original payment method.
• Shipping charges, if any, will not be refunded.
• In case of cash on delivery (COD) orders, refunds will be provided through bank transfer or store credit.

Eligibility:

Refunds will be issued in the following scenarios:

1. Manufacturing defects or damages during transit.
2. Non-delivery of the product within the promised time frame.
3. Cancellation of the order before it has been shipped.